FAQ
Find answers to common questions at any time
How can I connect my blue'Log to the VCOM Cloud? How do I set up an export limitation (Zero Feed-In) in the blue'Log XC? How are the key performance indicators (KPIs) calculated in VCOM? Here you will find answers to frequently asked questions about our products blue'Log, WEB'log and VCOM Cloud:
Support
Contact us personally
Do you need assistance? Call us or send us an e-mail. Our experts are at your disposal worldwide – for immediate troubleshooting, solution-oriented advice and practical assistance. In everyday life and in emergencies. Find the right contact person here:
Europe
Mon-Fri: 8-12 am and 1-5 pm (Central European Time | CET, Central European Summer Time | CEST)
| Germany (Support German) | +49 821 34666 88 | |
| Germany (Support English) | +49 821 34666 44 | |
| Germany (Plant Setup) | +49 821 34666 77 | |
| Germany (Direct Marketing Interface) | +49 821 34666 77 | |
| Spain | +34 91 198 07 53 | |
| France | +33 481680649 | |
| Italy | +39 0287386247 |
North, Central & South America
| USA | Canada | Brazil | +1 (224) 310 - 5700 | Mon-Fri: 9 am - 5 pm (Central Standard Time | CST) |
| LATAM | +56 232 103 988 | Mon-Fri: 8 am - 7 pm (Chile Standard Time | CLT) |
Asia & Africa
| India | +91 9055 55 7777 | Mon-Fri: 9-12 am and 1-7 pm (India Standard Time | IST) |
| Japan | +81 3 5990 5373 | Mon-Fri: 8-12 am and 1-6 pm (Japan Standard Time | JST) |
| Africa, Middle East, Asia | +971 45 727 609 support-amea@meteocontrol.com | Mon-Fri: 8:30 am to 4:30 pm (Gulf Standard Time | GST) |
Oceania
| Australia | New Zealand | | +61 (0) 3 9068 3951 | Mon-Fri: 9 am - 5 pm (Australian Eastern Standard Time | AEST) |
Remote support from our support team?
By clicking on the button below you can download the remote maintenance software TeamViewer. Allow remote control by telling our support staff the displayed ID and password after opening the file. No administrator rights are required to use the software.