FAQ

Find answers to common questions at any time

How can I connect my blue'Log to the VCOM Cloud? How do I set up an export limitation (Zero Feed-In) in the blue'Log XC? How are the key performance indicators (KPIs) calculated in VCOM? Here you will find answers to frequently asked questions about our products blue'Log, WEB'log and VCOM Cloud:

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Support

Contact us personally

Do you need assistance? Call us or send us an e-mail. Our experts are at your disposal worldwide – for immediate troubleshooting, solution-oriented advice and practical assistance. In everyday life and in emergencies. Find the right contact person here:

Europe

8-12 am and 1-5 pm (Central European Time | CET, Central European Summer Time | CEST)

Germany (Support German)

+49 821 34666 88

technik@meteocontrol.de

Germany (Support English)

+49 821 34666 44

technics@meteocontrol.com

Germany (Plant Setup)

+49 821 34666 77

registration@meteocontrol.com

Germany (Direct Marketing Interface)

+49 821 34666 77

dmi@meteocontrol.de

Spain

+34 91 198 07 53

soporte@meteocontrol.com

France

+33 481680649

technique@meteocontrol.com

Italy

+39 0287386247

supporto-tecnico@meteocontrol.com

North, Central & South America

USA | Canada | Brazil

+1 (224) 310 - 5700 

technics-na@meteocontrol.com

9 am - 5 pm 

(Central Standard Time | CST)

Central America | Colombia
Mexico | Caribbean

+503 7748 - 6940

soporte-ca@meteocontrol.com

8-12 am and 1-5 pm

(Central Standard Time | CST)

Chile | Peru | Bolivia |
Argentina | Uruguay | Paraguay

+56 226048520

soporte-cl@meteocontrol.com

9 am - 1 pm and 2-6 pm

(Chile Standard Time | CLT)

 

Asia & Africa

India

+91 9055 55 7777

info@meteocontrol.in

9-12 am and 1-7 pm 

(India Standard Time | IST)

Japan

+81 3 5990 5373

technics@meteocontrol.jp 

8-12 am and 1-6 pm

(Japan Standard Time | JST)

MENA | South East Asia | 
Subsahara
 
support-amea@meteocontrol.com  

Remote support from our support team?

By clicking on the button below you can download the remote maintenance software TeamViewer. Allow remote control by telling our support staff the displayed ID and password after opening the file. No administrator rights are required to use the software.

Start download remote support software